Terms and Conditions

AVAILABILITY of PRODUCTS

Some products might be not available and depending upon seasonable availability.

SERVICE

We can provide the complete service of delivery, including providing customs invoice and packing list, airway bill or B/L and phytosanitary certificates.

Prices for airfreight and applicable handlings fee are for insecticide inspection, Thai Authorities or administration fees.

If you choose your own Freight Forwarding Handlings agent, please instruct the contact details accordingly and to enable us to coordinate with your service providers accordingly.

PACKING

The final weight of Packaging and Products might be slightly variable from the original Purchase order as it is not always possible to exactly match the requested weight/quantities in grams, but in principle all order request in weight or quantities will be followed strictly and complied accordingly.

Our available Packing sizes have been ranging from 100grm, 250grm, 300grm, 500grm and up.

The largest Packing size per unit is 11 Kgs stuffed into a foam box and Jelly Ice cooled.  Special Packing is upon your request and subject to confirmation.

Please always indicate your requested Packing specifications upon ordering.

We can print your own company’s logo and address upon your request and depending on quantity.

PRICES

All prices are net in US Dollar and based on FOB Bangkok excluding any charges related to airfreight or other transportation means.

Prices of Fresh Vegetables and Fruits will be vary according to season and are depended on market price with subject to change.

PAYMENT

Full prepayment by bank transfer is required two weeks before commencement of services with any transfer charges and fees to be paid by clients.

Upon confirmation of your order, we will send you our company’s Pro-Forma Invoice.  Payment must be made at this time and prior shipping.  Please fax or e-mail us your copy of remittance after having transferred the money.

Please fax to number +66 2 278 7902 or email: andrej@delibkk.com

MINIMUM ORDER

Minimum order shall be 250 Kgs net weight per shipment.

Purchase Order should be reach to us at least 7-5 working days prior to delivery date.  For large requirements/order, we appreciate 15-10 days in advance.  Upon request, we will provide to you our offer based on CNF your port.

Order confirmation implies the customers agreement to the conditions stated above.

CANCELLATIONS

For cancellations of confirmed orders, a cancellation fee according to the case incurred will be charged.

OTHERS

Any damaged plants/products due to poor packing conditions will be replaced by notifying us within latest 48 hours upon arrival at the final port and as per export documentation.  To make a claim, please send us photos of the damages.  Any approved claims will be compensated with replacement products added to your next shipment order.

LIABILITY

DELI UNITED Co., Ltd acts as intermediary between the concerned airlines, farms and agriculture institutions, all transport operators providing the services.  DELI UNITED Co., Ltd is therefore not responsible for any loss, or damage sustained by the service providers, including those occurring outside its territory.  Additional expenses incurred due to delay, accidents, natural and disaster, political actions and unrest must be borne by the clients.

“We ensure top high quality and freshness of our wide array of tropical products and select only the best quality and to the highest International Standard!”